Zero defects, especially where people are heavily involved with a process, seems like an unrealistic and unattainable goal. I would agree that in many instances it is. However, we have shown that Micro Accountability has accomplished zero defects in a few notable instances. I’ll provide two examples where zero defects has been achieved. Now that’s not to say there might not be a relapse at any time, but if there is, it will be temporary and Micro Accountability quickly reasserts a standard where it might have been missed. 

Example: In an accounting department a procedure required that signed packing slips be brought to accounts payable to reconcile received goods with a received invoice. At times the company got close to being put on hold with a vendor because no packing slip was provided for delivered products and so the bill wasn’t paid. Generally, out of hundreds of invoices processed in a month, six or seven were held up because the packing slip was missing.
 
Micro Accountability when used in a situation like this is an excellent modifier of behavior, so it was decided that it would be used to help bring the offending employees into compliance. A helpful report was also created and distributed to communicate to those concerned which packing slips were missing. A lapse of just a few days was allowable, but no more than that. If these employees could not get a packing slip to accounts payable within the specified time a none-conformance event was created and that good solid follow up that Micro Accountability provides was brought into affect.
 
September 15, 2014 @ 12:00 amby:  Michael Bull